Methodology to Extract Technical Requirements for Public Services: Electric Vehicle Case for Korean Postal Service

The purpose of this paper is to propose the methodology for extracting the technical requirements of RFPs for general public services that has become more complex and increasingly specialized for service providers, government agencies, technology suppliers with the rapid change in technology in the fourth industrial revolution. This study proposes four step process for extracting technology requirements for a request of proposal based on the quality function development (QFD) concept with the Delphi method: 1) Define public service attributes based on Delphi method, 2) Define the engineering characteristics, 3) Develop HOQ to transform the public service attributes to the engineering characteristics, and 4) Extract technical requirements from the result of HOQ. As an application, the proposed methodology's feasibility and effectiveness have been demonstrated for generating technical requirements for Korea Post's adoption of electric vehicles for mail delivery.