호텔 조직구성원이 지각한 임파워링 리더십이 발언행동에 미치는 영향: 심리적 주인의식과 직무열의의 직렬다중 매개효과 (Empowering Leadership Effects on Voice Behavior: The Serial Multiple Mediating Role of Psychological Ownership and Work Engagement in Hotel Organizations)

The purpose of this study is to verify the function of psychological ownership and work engagement of the employees as a serial multiple mediating role in the relationships between the empowering leadership and voice behavior. A total of 392 data collected from a sample of hotel employees working in five-star hotels in Seoul for more than one year are used and the SPSS 23.0, AMOS 23.0, and PROCESS Macro 3.4.1 statistical packages are conducted. The results of the hypothesis test are as follows. First, the 1st indirect path as a mediating role of psychological ownership in the relationship between empowering leadership and voice behavior is not supported. Second, the 2nd indirect path as a mediating role of work engagement in the relationship between empowering leadership and voice behavior is positive and significant. Lastly, the results empirically support serial multiple mediation such that the influence of empowering leadership on voice behavior mediated by psychological ownership and work engagement is significant.

The purpose of this study is to verify the function of psychological ownership and work engagement of the employees as a serial multiple mediating role in the relationships between the empowering leadership and voice behavior. A total of 392 data collected from a sample of hotel employees working in five-star hotels in Seoul for more than one year are used and the SPSS 23.0, AMOS 23.0, and PROCESS Macro 3.4.1 statistical packages are conducted. The results of the hypothesis test are as follows. First, the 1st indirect path as a mediating role of psychological ownership in the relationship between empowering leadership and voice behavior is not supported. Second, the 2nd indirect path as a mediating role of work engagement in the relationship between empowering leadership and voice behavior is positive and significant. Lastly, the results empirically support serial multiple mediation such that the influence of empowering leadership on voice behavior mediated by psychological ownership and work engagement is significant.